UK Travellers Will Need To Aware Of Flight Delay Scams21/07/2020
UK travellers considering to travel during Coronavirus pandemic will need to aware of flight delay or cancellation scams as it is soaring.
According to The Guardian, a claims management firm that targets airline passengers is facing criminal prosecution.
The firm Flight Delay Claims Team (FDCT) and its officers, Martin, Naomi and Joseph Ryan, are due to stand trial in January charged with fraudulent trading after a three-year investigation by Northamptonshire trading standards.
The company was set up and run by the Ryan family from a house in Northampton among one of the many claims firms that entitles passengers to compensation of up to €600 if their flight is delayed or cancelled as per EU directive.
FDCT promised a “no-win, no-fee” service and invites passengers to fill out a web form to check if they are eligible for a payout. But, those submitted the details were pursued for bills of up to four figures while not receiving the payouts.
Nick Downing, chief intelligence officer for the fraud prevention service Cifas told the paper “Fraudsters have been quick to take advantage of the fact that so many people have had to cancel or postpone their holidays as a result of the pandemic,”
He added: “Over the last couple of months we’ve seen a sharp rise in holidaymakers being contacted by criminals purporting to be from travel companies, tour operators and insurers offering to refund or rebook cancelled holidays, as well as setting up fake websites offering refunds and compensation to holidaymakers.”
There are some companies directly defraud consumers of their refunds, others are charging a fee for a service usually consumers can get themselves for free.
Although, the practice is not illegal. But the terms and conditions on these websites are often opaque.
Generally, airlines are not liable to pay additional compensation for cancellations only exceptional circumstances like Covid-19.
But, claim management firms are looking out the matter can charge up to 30% of the claim. They often conceal or invisible their terms and conditions.
However, claims management firms are currently under the regulation of the Financial Conduct Authority since 2019. But firms that manage flight claims were exempted.
Most Important Rules For Flight Delays Or Cancellations During Covid-19
During Covid-19 pandemic many airlines are now either cancelling or delaying flights and that is obviously not passengers fault.
In this scenario, it is best to contact with the airlines and wait for their responses. As, many airlines are now either offering refunds or allowing to reschedule flights at an appropriate time.
So, it is best to accept it.